Shipping Policy

Effective Date: September 10, 2026

This Shipping Policy applies to orders placed through GILDLAMPS at https://gildlampsinc.com/.

Business Information

Legal Business Name: GILDLAMPS INC
EIN: 30-1484484
Email: info@gildlampsinc.com
Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

Shipping Destinations

GILDLAMPS INC ships to supported delivery addresses within the United States.

Free standard shipping is available for orders delivered within the 48 contiguous United States.

Alaska, Hawaii, Puerto Rico, other U.S. territories, and locations outside the 48 contiguous United States are not included in our standard free-shipping area. Additional shipping charges or shipping restrictions may apply depending on the delivery address and available carrier service.

Any applicable shipping charge will be displayed or confirmed before the applicable shipping service is finalized.

We do not currently offer standard international shipping outside the United States.

Free Standard Shipping

Free standard shipping is available for all qualifying orders delivered to supported addresses within the 48 contiguous United States. No minimum purchase amount is required.

Customers will not be charged a standard shipping fee for qualifying orders delivered within this area.

Additional charges may apply only to locations outside our standard free-shipping area or when a customer requests an expedited, specialized, or other optional delivery service.

Duties, Customs, and Import Fees – DDP

All orders shipped to the 48 contiguous United States are delivered DDP (Delivered Duty Paid).

Applicable import duties, customs clearance charges, and related import fees for qualifying orders are fully covered by GILDLAMPS INC.

Customers receiving qualifying orders within the 48 contiguous United States will not be required to pay additional import duties or customs clearance fees upon delivery.

This DDP policy applies to orders shipped to supported addresses within the 48 contiguous United States.

Order Preparation & Quality Inspection

Orders generally require 2–4 business days for preparation and quality inspection after payment authorization.

Business days are Monday through Friday, excluding U.S. federal holidays.

During this period, an order may undergo order verification, product preparation, structural inspection, electrical component inspection, packaging review, and final preparation for shipment where applicable.

Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Transit Time

After shipment, estimated transit time is generally 6–12 business days.

Because many lighting fixtures may be large, heavy, fragile, or contain glass, crystal, stone, metal, or other delicate components, an appropriate tracked carrier or specialized freight service may be selected according to the size, weight, destination, and handling requirements of the order.

Total Estimated Delivery Time

The typical estimated delivery schedule is:

• Order Preparation & Quality Inspection: 2–4 business days
• Transit After Shipment: 6–12 business days
• Total Estimated Delivery Window: 8–16 business days from payment authorization

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by severe weather, carrier disruptions, peak shipping periods, remote delivery locations, address issues, oversized freight requirements, transportation disruptions, or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you using the email address or telephone number provided with the order.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, we will send a shipping confirmation containing tracking information when available.

Tracking information may take up to 48 hours after carrier acceptance to begin displaying movement.

Shipping Carriers

We use appropriate tracked carrier or specialized freight services based on product size, weight, destination, and delivery requirements.

The carrier used for a specific order may vary. Applicable carrier and tracking information will be provided after shipment when available.

Large, Heavy, and Fragile Lighting

Some chandeliers, pendant lights, ceiling fixtures, wall sconces, and other lighting products may require additional protection during transportation.

Where appropriate, fixtures may be secured using protective foam, reinforced packaging, internal supports, and other protective materials before dispatch.

Oversized or freight shipments may require additional delivery coordination. The applicable carrier may contact the customer using the telephone number provided with the order.

Customers should inspect the product and packaging promptly after delivery and retain the original packaging while any shipping-related issue is being reviewed.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your name, street address, apartment or suite number, city, state, ZIP code, email address, and telephone number before submitting your order.

If you discover an error, please contact us as soon as possible at info@gildlampsinc.com.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once fulfillment or shipment preparation has begun.

Failed or Refused Delivery

If a shipment is returned because of an incorrect or incomplete customer-provided address, refused delivery, or repeated unsuccessful delivery attempts, please contact us for assistance.

Reasonable reshipping charges resulting from an incorrect customer-provided address, refused delivery, or repeated unsuccessful delivery attempts may be the customer's responsibility, except where the delivery failure resulted from an error by GILDLAMPS INC or the carrier.

Damaged, Defective, Incomplete, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as reasonably possible at info@gildlampsinc.com.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the external packaging
• Photographs of the shipping label
• Photographs of damaged, missing, or incorrect components when applicable

Please keep the product and original packaging while we review your request.

If a product is confirmed to be damaged, defective, incomplete, or incorrect, GILDLAMPS INC will provide an appropriate resolution in accordance with our Refund Policy.

Where damage to a large or fragile fixture is limited to an individual replaceable component, such as a glass panel, crystal piece, shade, or related part, GILDLAMPS INC may provide the applicable replacement component at no additional charge after the issue has been verified.

A full-fixture return will generally not be required where the issue can reasonably be resolved through replacement of the affected component.

If an approved return is required because the product is damaged, defective, incomplete, or incorrect, GILDLAMPS INC will cover the reasonable approved return shipping cost.

Lost Packages

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, ask household members or neighbors when appropriate, and contact the applicable carrier.

If the package remains missing, contact info@gildlampsinc.com so we can assist with a carrier investigation.

Packages are not considered lost solely because tracking information has temporarily stopped updating. Carrier investigations may require additional processing time.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

For standard products, we will make reasonable efforts to accommodate the request before processing, fulfillment, or shipment preparation has begun.

Changes or cancellations cannot be guaranteed once fulfillment or shipment preparation has begun.

For products specifically identified as Customized, Bespoke, Personalized, or specially modified according to customer-requested non-standard specifications, the order cannot be canceled once production or customization has begun.

If a standard order has already shipped, the applicable terms of our Refund Policy will apply.

Returns

Before shipping any return, customers must contact GILDLAMPS INC at info@gildlampsinc.com.

Our customer support team will review the request and, if the return is approved, provide the applicable return authorization, return destination, and return instructions by email.

Please do not ship a product before receiving return authorization and return instructions from GILDLAMPS INC.

For preference-based returns, including change of mind, incorrect size selection, style preference, finish preference, or color preference, the customer is responsible for the applicable return shipping cost.

If a product is confirmed to be damaged, defective, incomplete, or incorrect and an approved return is required, GILDLAMPS INC will cover the reasonable approved return shipping cost.

For complete information regarding return eligibility, authorization, shipping responsibilities, customized products, and refunds, please review our Refund Policy.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

GILDLAMPS INC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States

Email: info@gildlampsinc.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST