Contact Us
Thank you for choosing GILDLAMPS. Our customer support team is available to assist with product questions, orders, shipping, returns, customization, and after-sales support.
Customer Support
Email:
info@gildlampsinc.com
Business Hours:
Monday–Friday, 9:00 AM–6:00 PM EST
Customer Support Response Time:
We aim to respond to customer inquiries within 24 business hours.
Business Information
Trade Name: GILDLAMPS
Legal Business Name: GILDLAMPS INC
EIN: 30-1484484
Business Address:
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States
This is our corporate and correspondence address.
Please do not send product returns to this address unless GILDLAMPS INC specifically instructs you to do so as part of an approved return.
Order Support
If you are contacting us about an existing order, please include your order number and the email address used when placing the order so our customer support team can assist you efficiently.
Shipping Support
For questions regarding shipping, tracking, delivery timing, or delivery issues, please contact info@gildlampsinc.com and include your order number whenever possible.
For complete shipping information, please review our Shipping Policy.
Returns and Refunds
Please contact us before returning any product.
To request a return, email info@gildlampsinc.com and include your full name, order number, the product you wish to return, the reason for the return, and photographs of the product and packaging when applicable.
Our customer support team will review your request and confirm whether the product qualifies for return.
If the return is approved, GILDLAMPS INC will provide the applicable return authorization, return destination, and return instructions by email.
Please do not ship any product before receiving return authorization and return instructions from GILDLAMPS INC.
For preference-based returns, including change of mind, incorrect size selection, style preference, finish preference, color preference, or other customer preference reasons, the customer is responsible for the applicable return shipping cost.
If a product is confirmed to be damaged, defective, incomplete, or incorrect and an approved return is required, GILDLAMPS INC will cover the reasonable approved return shipping cost.
Eligible standard products may be returned within 30 calendar days from the confirmed delivery date, subject to the requirements of our Refund Policy.
Damaged or Missing Components
If your lighting fixture arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Please include your order number, a description of the issue, clear photographs or video of the product, photographs of the packaging and shipping label, and photographs of any damaged or missing components when applicable.
If shipping damage is limited to an individual replaceable component such as a glass panel, crystal piece, shade, or related part, GILDLAMPS INC may provide the applicable replacement component at no additional charge after the issue has been verified.
A full-fixture return will generally not be required when the issue can reasonably be resolved by replacing the affected component.
Custom Lighting
For custom lighting inquiries, please include the product name or product link and your requested specifications, such as size, finish, quantity, hanging height, configuration, electrical requirements, or other customization details.
Products manufactured or modified according to customer-requested non-standard specifications may be subject to special cancellation and return restrictions.
Once production or customization has begun, custom orders cannot be canceled. Upon delivery, customized fixtures are not eligible for preference-based returns.
These restrictions do not affect applicable rights or remedies if a customized product arrives damaged, defective, incomplete, incorrect, or materially different from the specifications approved by the customer.
Privacy
Personal information submitted through our website or contact form is handled in accordance with our Privacy Policy.
Send Us a Message
Please use the contact form below to send us a message. For questions about an existing order, include your order number whenever possible.
Our customer support team aims to respond within 24 business hours during our normal business schedule.
