FAQs
Frequently Asked Questions
Orders
How do I know if my order was received?
After placing an order, you will receive an order confirmation at the email address provided during checkout.
If you do not receive it, please check your spam or junk folder or contact info@gildlampsinc.com.
Can I change or cancel my order?
Please contact us as soon as possible at info@gildlampsinc.com.
For standard products, we will make reasonable efforts to accommodate changes or cancellations before processing, fulfillment, or shipment preparation has begun.
Changes or cancellations cannot be guaranteed once fulfillment or shipment preparation has begun.
For Customized, Bespoke, Personalized, or specially modified products, once production or customization has begun, the order cannot be canceled.
What currency are your prices displayed in?
All prices on our website and during checkout are displayed and processed in U.S. dollars (USD).
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.
The applicable payment options will be shown during checkout.
Is my payment information secure?
Payments are processed through secure third-party payment providers using appropriate security measures.
GILDLAMPS INC does not directly store complete payment card numbers or card security codes.
Shipping
Where do you ship?
We ship to supported delivery addresses within the United States.
Free standard shipping is available for orders delivered within the 48 contiguous United States.
Alaska, Hawaii, Puerto Rico, other U.S. territories, and locations outside the 48 contiguous United States are not included in our standard free-shipping area. Additional shipping charges or shipping restrictions may apply depending on the delivery address and available carrier service.
We do not currently offer standard international shipping outside the United States.
Do you offer free shipping?
Yes. Free standard shipping is available for qualifying orders delivered within the 48 contiguous United States.
No minimum purchase amount is required.
Are duties and customs fees included?
Yes. All orders shipped to the 48 contiguous United States are delivered DDP (Delivered Duty Paid).
Applicable import duties, customs clearance charges, and related import fees for qualifying orders are fully covered by GILDLAMPS INC.
Customers receiving qualifying orders within the 48 contiguous United States will not be required to pay additional import duties or customs clearance fees upon delivery.
How long does order preparation take?
Orders generally require 2–4 business days for preparation and quality inspection after payment authorization.
Business days are Monday through Friday, excluding U.S. federal holidays.
What happens during order preparation?
Depending on the product, preparation may include order verification, product preparation, structural inspection, electrical component inspection, packaging review, and final preparation for shipment.
How long does shipping take?
After shipment, estimated transit time is generally 6–12 business days.
- Preparation & Quality Inspection: 2–4 business days
- Transit: 6–12 business days
- Total Estimated Delivery: 8–16 business days from payment authorization
Delivery times are estimates and may be affected by carrier disruptions, severe weather, peak periods, oversized freight requirements, remote locations, address issues, or other circumstances outside our reasonable control.
How are large or fragile lighting fixtures shipped?
Large, heavy, or fragile fixtures may require reinforced packaging, protective foam, internal supports, additional protective materials, or specialized freight handling where appropriate.
The shipping method is selected according to the size, weight, destination, and handling requirements of the order.
How do I track my order?
Once your order ships, tracking information will be sent to the email address provided during checkout when available.
Tracking information may take up to 48 hours after carrier acceptance to begin displaying movement.
Which shipping carrier will deliver my order?
We use appropriate tracked carrier or specialized freight services depending on the product size, weight, destination, and delivery requirements.
The applicable carrier and tracking information will be provided after shipment when available.
What if I entered the wrong shipping address?
Please contact info@gildlampsinc.com as soon as possible.
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment or shipment preparation has begun.
What if tracking shows delivered but I cannot find my package?
Please check:
- The delivery location
- With household members
- With neighbors when appropriate
- With the applicable shipping carrier
If the package remains missing, contact info@gildlampsinc.com so we can assist with a carrier investigation.
For complete shipping terms, review our Shipping Policy.
Returns and Refunds
What is your return period?
Eligible standard products may be returned within 30 calendar days from the confirmed delivery date.
Are standard products eligible for returns?
Yes. Standard products offered in regular sizes, finishes, configurations, and specifications are eligible for our standard 30-day return policy when applicable return conditions are met.
A standard product is not excluded solely because it is prepared or produced after an order is placed.
How do I request a return?
Before returning any product, contact info@gildlampsinc.com.
Please include:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Photographs of the product and packaging when applicable
Our customer support team will review your request and confirm whether the product qualifies for return.
If the return is approved, GILDLAMPS INC will provide the applicable return authorization, return destination, and return instructions by email.
Please do not ship any product before receiving return authorization and return instructions from GILDLAMPS INC.
Where should I send my return?
Approved returns must be sent only to the return destination provided by GILDLAMPS INC in the applicable return authorization instructions.
Return processing locations may vary depending on the product, order, and circumstances of the return.
Please do not send product returns to our corporate or correspondence address unless GILDLAMPS INC specifically instructs you to do so.
Who pays for return shipping?
For preference-based returns, including change of mind, incorrect size selection, style preference, finish preference, color preference, or other customer preference reasons, the customer is responsible for the applicable return shipping cost.
If a product is confirmed to be damaged, defective, incomplete, or incorrect and an approved return is required, GILDLAMPS INC will cover the reasonable approved return shipping cost.
Do you charge a restocking fee?
No. Restocking Fee: $0.
Do you offer exchanges?
We do not process direct exchanges.
You may request a return for an eligible product and place a separate order for a different product, size, finish, color, or option.
When will I receive my refund?
Once an approved return has been received, inspected, and approved, GILDLAMPS INC will generally issue the refund to the original payment method within 3–5 business days.
Your bank, card issuer, or payment provider may require an additional 5–7 business days to post the refund to your account.
For complete return terms, review our Refund Policy.
Damaged, Defective, Incomplete, or Incorrect Orders
What should I do if there is a problem with my product?
Contact info@gildlampsinc.com as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs of the original packaging
- A photograph of the shipping label
- Photographs of damaged, missing, or incorrect components when applicable
Please keep the product and original packaging while we review the request.
What if only a glass or crystal component is damaged?
If shipping damage to a large or fragile lighting fixture is limited to an individual replaceable component, such as a glass panel, crystal piece, shade, or related part, GILDLAMPS INC may provide the applicable replacement component at no additional charge after the issue has been verified.
A full-fixture return will generally not be required when the issue can reasonably be resolved by replacing the affected component.
If replacement parts are not an appropriate solution, we will work with you to provide another reasonable resolution in accordance with our Refund Policy.
What if the entire product needs to be returned because it is damaged or defective?
If we confirm that the product is damaged, defective, incomplete, or incorrect and an approved return is required, GILDLAMPS INC will provide the applicable return instructions and cover the reasonable approved return shipping cost.
Products and Installation
Should lighting fixtures be professionally installed?
Unless the applicable product instructions state otherwise, hardwired lighting fixtures should be installed by a qualified electrician in accordance with applicable electrical, building, and safety requirements.
Can I return a product after installation?
Products that have been installed, wired, assembled, modified, or used cannot be returned solely because of a change of mind or preference.
If an installed product appears defective, discontinue use when safe to do so and contact us for assistance.
Will the product look exactly like the website photos?
We make reasonable efforts to display product appearance, dimensions, materials, and finishes accurately.
Variations may occur because of screen settings, photography, lighting conditions, manufacturing differences, or natural variations in applicable materials.
Custom Products
What is considered a custom product?
A custom product is one specifically manufactured or modified according to customer-requested non-standard specifications.
Examples may include non-standard dimensions, finishes, configurations, hanging lengths, electrical specifications, personalized features, or other modifications that differ from the standard options offered on the applicable product page.
Can I cancel a custom order?
Once production or customization has begun, custom orders cannot be canceled.
If you need to request a cancellation before production or customization begins, please contact us as soon as possible at info@gildlampsinc.com.
Can customized products be returned after delivery?
Upon delivery, customized fixtures are not eligible for preference-based returns.
This restriction does not affect applicable rights or remedies if a customized product arrives damaged, defective, incomplete, incorrect, or materially different from the specifications approved by the customer.
Can I use a sitewide promotion on a custom lighting order?
Custom lighting orders and project estimates cannot be combined with sitewide retail promotions, including promotional code GL22, unless otherwise expressly stated in writing by GILDLAMPS INC.
Trade Program pricing, project pricing, negotiated quotations, and other special pricing arrangements may also be excluded from additional retail promotional discounts.
Contact Us
GILDLAMPS INC
EIN: 30-1484484
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States
Email:
info@gildlampsinc.com
Business Hours:
Monday–Friday, 9:00 AM–6:00 PM EST