Refund and Return Policy

Effective Date: September 10, 2026

This Refund and Return Policy applies to purchases made through GILDLAMPS at https://gildlampsinc.com/.

30-Day Return Period

GILDLAMPS INC accepts eligible return requests submitted within 30 calendar days from the confirmed delivery date.

Return requests must be submitted within this 30-day period. Requests submitted after 30 calendar days may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a standard preference-based return, the product must:

• Be unused
• Be uninstalled
• Be unaltered
• Be in the condition in which it was received
• Include all original parts, accessories, manuals, hardware, and components
• Be returned in its original packaging whenever reasonably possible
• Be accompanied by proof of purchase

Products showing signs of installation, wiring, assembly, modification, misuse, or damage occurring after delivery are not eligible for a standard preference-based return.

Standard Products

Standard products offered on our website in regular sizes, finishes, configurations, and specifications are eligible for our standard 30-day return policy when all applicable return conditions are met.

A standard product is not excluded from the 30-day return policy solely because it is prepared or produced after the customer places an order.

Customized, Bespoke, and Personalized Products

Special cancellation and return restrictions apply only to products that are clearly identified before purchase as Customized, Bespoke, Personalized, or specially manufactured or modified according to customer-requested non-standard specifications.

Examples may include a customer-requested non-standard size, finish, configuration, hanging length, electrical specification, personalized feature, or other modification that differs from the standard options offered on the applicable product page.

Once production or customization has begun, custom orders cannot be canceled.

Upon delivery, customized fixtures are not eligible for preference-based returns.

These restrictions do not affect applicable rights or remedies when a customized product arrives damaged, defective, incomplete, incorrect, or materially different from the specifications approved by the customer.

How to Request a Return

Before returning any product, please contact our customer support team at info@gildlampsinc.com.

Please include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs of the product and packaging when applicable

Our customer support team will review your request and confirm whether the product qualifies for return.

If the return is approved, GILDLAMPS INC will provide the applicable return authorization, return destination, and return instructions by email.

Please do not ship any product before receiving return authorization and return instructions from GILDLAMPS INC.

Return Destination

Approved returns must be sent only to the return destination specified in the return authorization instructions provided by GILDLAMPS INC.

Return processing locations may vary depending on the product, order, and circumstances of the return.

Our business address at 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States is our corporate and correspondence address. Please do not send product returns to this address unless GILDLAMPS INC specifically instructs you to do so.

Returns sent without prior authorization or to an unauthorized destination may be refused or may experience processing delays.

Return Shipping Costs

For preference-based returns, including change of mind, incorrect size selection, style preference, finish preference, color preference, or other customer preference reasons, the customer is responsible for the applicable return shipping cost.

Customers should use an appropriate trackable shipping service and adequate shipping protection for authorized returns, particularly for high-value, oversized, or fragile lighting products.

The customer remains responsible for a preference-based return shipment until it is successfully delivered to the authorized return destination.

If a product is confirmed to be damaged, defective, incomplete, or incorrect and an approved return is required, GILDLAMPS INC will cover the reasonable approved return shipping cost.

Damaged, Defective, Incomplete, or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible at info@gildlampsinc.com.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the original packaging
• Photographs of the shipping label
• Photographs of any damaged, missing, or incorrect components

Please keep the product and original packaging while we review your request.

If we confirm that the product was damaged in transit, defective, incomplete, or incorrect, GILDLAMPS INC will provide an appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement parts
• A replacement product
• Repair assistance
• A refund
• Another reasonable solution agreed upon with the customer

Replacement Parts for Localized Glass or Crystal Damage

For large or fragile lighting fixtures, if shipping damage is limited to individual replaceable components such as glass panels, crystal pieces, shades, or related parts, GILDLAMPS INC may provide the applicable replacement parts at no additional charge after the damage has been verified.

In these circumstances, a full-fixture return will generally not be required when the issue can reasonably be resolved by replacing the affected component.

If replacement parts are not an appropriate solution, we will work with the customer to provide another reasonable resolution in accordance with this policy.

If an approved full-product return is required because the product is damaged, defective, incomplete, or incorrect, GILDLAMPS INC will cover the reasonable approved return shipping cost.

Installed Products

Products that have been installed, wired, assembled, modified, or used cannot be returned solely because of a change of mind or preference.

If an installed product appears defective, discontinue use when safe to do so and contact us for assistance.

We may request photographs, video, product information, or information from the installer to help evaluate the issue.

Exchanges

We do not process direct exchanges.

If you would like a different product, size, finish, color, or model, you may request a return for the original eligible product and place a separate new order.

Restocking Fee

Restocking Fee: $0.

No restocking fee will be charged on eligible returns.

Return Packaging

Authorized returns must be securely packaged to help prevent damage during return transit.

Whenever reasonably possible, please use the original box, inserts, protective materials, and component packaging.

For preference-based returns, the customer may be responsible for damage resulting from inadequate return packaging.

Return Inspection

After an authorized return has been delivered to the authorized return destination, we will inspect the product to confirm that it meets the applicable return requirements.

We will notify you by email when the return has been reviewed and whether the refund has been approved.

Refunds

Once an approved return has been received, inspected, and approved, GILDLAMPS INC will generally issue the refund to the original payment method within 3–5 business days.

After the refund has been issued by GILDLAMPS INC, your bank, credit card issuer, or payment provider may require an additional 5–7 business days to post the funds to your account.

Charges paid for optional expedited shipping, special delivery arrangements, or other optional services are generally non-refundable unless the return resulted from a damaged, defective, incomplete, or incorrect product, or unless otherwise required by applicable law.

If you have not received your refund after the applicable processing period, please contact us at info@gildlampsinc.com.

Order Cancellations

To request cancellation, please contact us as soon as possible at info@gildlampsinc.com.

For standard products, we will make reasonable efforts to accommodate cancellation requests before processing, fulfillment, or shipment preparation has begun.

Cancellation cannot be guaranteed once fulfillment or shipment preparation has begun.

For products specifically identified as Customized, Bespoke, Personalized, or specially modified according to customer-requested specifications, the order cannot be canceled once production or customization has begun.

After delivery, customized products are not eligible for preference-based returns, but customers remain entitled to contact us regarding products that arrive damaged, defective, incomplete, incorrect, or materially different from approved specifications.

If a standard order has already shipped, the applicable return requirements described in this policy will apply.

Contact Us

For return or refund questions, please contact:

GILDLAMPS INC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States

Email: info@gildlampsinc.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST