Shipping Policy

Effective Date: September 8, 2026

This Shipping Policy applies to orders placed through GILDLAMPS at https://gildlampsinc.com/.

Business Information

Legal Business Name: GILDLAMPS INC
EIN: 30-1484484
Email: info@gildlampsinc.com
Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

Shipping Destinations

GILDLAMPS INC ships to supported delivery addresses within the United States.

Free standard shipping is available for orders delivered within the 48 contiguous United States.

Alaska, Hawaii, Puerto Rico, other U.S. territories, and locations outside the 48 contiguous United States are not included in our standard free-shipping area. Additional shipping charges or shipping restrictions may apply based on the delivery address and available carrier service.

Any applicable shipping charge will be displayed or confirmed before the order is finalized.

We do not currently offer standard international shipping outside the United States.

Free Standard Shipping

Free standard shipping is available for all orders delivered to supported addresses within the 48 contiguous United States. No minimum purchase amount is required.

Customers will not be charged a standard shipping fee for orders delivered within this area.

Additional charges may apply only to locations outside the standard free-shipping area or when a customer requests an expedited, specialized, or other optional delivery service.

Any applicable shipping charge will be disclosed before the applicable shipping service is confirmed.

Order Preparation & Quality Inspection

Orders generally require 2–4 business days for preparation and quality inspection after payment authorization.

Business days are Monday through Friday, excluding U.S. federal holidays.

During this period, the applicable fixture may undergo order verification, product preparation, structural inspection, electrical component inspection, packaging review, and final preparation for shipment.

Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Transit Time

After shipment, estimated transit time is generally 6–12 business days.

Because many lighting fixtures may be large, heavy, fragile, or contain glass, crystal, stone, metal, or other delicate components, an appropriate tracked carrier or specialized freight service may be selected according to the size, weight, destination, and handling requirements of the order.

Total Estimated Delivery Time

The typical estimated delivery schedule is:

• Order Preparation & Quality Inspection: 2–4 business days
• Transit After Shipment: 6–12 business days
• Total Estimated Delivery Window: 8–16 business days from payment authorization

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by severe weather, carrier disruptions, peak shipping periods, remote delivery locations, address issues, oversized freight requirements, transportation disruptions, or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you using the email address or telephone number provided with the order.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, we will send a shipping confirmation containing tracking information when available.

Tracking information may take up to 48 hours after carrier acceptance to begin displaying movement.

Shipping Carriers

We use appropriate tracked carrier and specialized freight services based on product size, weight, destination, and delivery requirements.

The carrier used for a specific order may vary. Applicable tracking and carrier information will be provided after shipment when available.

Large, Heavy, and Fragile Lighting

Some chandeliers, pendant lights, ceiling fixtures, wall sconces, and other lighting products may require additional protection during transportation.

Where appropriate, fixtures may be secured using protective foam, reinforced packaging, internal supports, and other protective materials before dispatch.

Oversized or freight shipments may require additional delivery coordination. The carrier may contact you using the telephone number provided with your order.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your name, street address, apartment or suite number, city, state, ZIP code, email address, and telephone number before submitting your order.

If you discover an error, please contact us as soon as possible at info@gildlampsinc.com.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once fulfillment or shipment preparation has begun.

Failed or Refused Delivery

If a shipment is returned because of an incorrect or incomplete customer-provided address, refused delivery, or repeated unsuccessful delivery attempts, please contact us for assistance.

Reasonable reshipping charges resulting from an incorrect customer-provided address, refused delivery, or repeated unsuccessful delivery attempts may be the customer's responsibility, except where the delivery failure resulted from an error by GILDLAMPS INC or the carrier.

Damaged, Defective, Incomplete, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as reasonably possible at info@gildlampsinc.com.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the external packaging
• Photographs of the shipping label
• Photographs of damaged, missing, or incorrect components when applicable

Please keep the product and original packaging while we review your request.

If a product is confirmed to be damaged, defective, incomplete, or incorrect, we will provide an appropriate resolution in accordance with our Refund Policy.

If an approved return is required because the product is damaged, defective, incomplete, or incorrect, GILDLAMPS INC will provide a prepaid U.S. return shipping label and cover the approved return shipping cost.

Lost Packages

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, ask household members or neighbors when appropriate, and contact the applicable carrier.

If the package remains missing, contact info@gildlampsinc.com so we can assist with a carrier investigation.

Packages are not considered lost solely because tracking information has temporarily stopped updating. Carrier investigations may require additional processing time.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate the request before processing, production, customization, fulfillment, or shipment preparation has begun.

Changes or cancellations cannot be guaranteed once these steps have started.

If an order has already shipped, the applicable terms of our Refund Policy will apply.

Returns

Approved returns are handled through our authorized return process within the United States.

For an approved return, GILDLAMPS INC will provide the applicable return authorization and a prepaid U.S. return shipping label containing the authorized domestic return destination and shipping instructions.

For preference-based returns, the applicable return shipping cost may be the customer's responsibility and may be deducted from the refund. Any applicable return shipping charge will be disclosed before the approved return is shipped.

If a product is confirmed to be damaged, defective, incomplete, or incorrect and an approved return is required, GILDLAMPS INC will cover the approved return shipping cost.

For complete information regarding return eligibility, return authorization, prepaid return labels, return shipping costs, and refunds, please review our Refund Policy.

Contact Us

For questions regarding shipping, tracking, or delivery:

GILDLAMPS INC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States

Email: info@gildlampsinc.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST